Caterers can make tourists feel at home by offering the highest standards of customer care and service.

Communicate with your customers and find out what they think of and want from your outlet or local area.
Print menus in different languages and train staff so that they can say a few words of welcome in several languages. Also recognise the varying dietary needs of people from different cultures, backgrounds or nationalities.

Help customers to make the most of their visit to your local area by providing them with information and visitors guides to local services and attractions, clearly displayed by your till or in your reception area.
Details can be found at most local tourist offices.

Tourists coming into your establishment may ask questions on local services so it is useful to gather information on train and bus times; nearest taxi rank; recreational activities (cinema, theatre, sports centre); shopping facilities for local food items and gifts along with contact details for local accommodation to suit a range of budgets. You may benefit from repeat business by teaming up with a local tourist attraction to organise a special promotion or offer a discount on the entry price, for example. Contact attractions directly or through your local tourist office.

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